IR: Creating Clarity and Insight in a World of Connected Systems

IR started providing real-time, fault-tolerant management in 1988 for business-critical computer systems and applications running on HP NonStop server technology. It has since grown to be a world leader with many of the world’s largest enterprises and IT service providers relying on IR to optimize their IT operations and deliver a great user experience.

RewardsExpert recently had the pleasure of speaking with Kevin Ryder, CMO of IR, about what this company has to offer in terms of business analytics.

Who Is Working With IR

There are a number of large businesses today using the services that IR has to offer. “IR’s flagship product, Prognosis, is designed for large businesses who need real-time visibility to help network teams monitor and troubleshoot issues in their critical unified communication and/or payment systems,” explained Ryder. “Typical Prognosis customers include IT service providers and enterprises including some of the world’s largest banks, airlines and telecommunications companies.”

In fact, the impressive client list includes 5 of the 10 top global companies, 10 of the 10 top U.S. banks, 7 of the 10 largest global telcos and 5 of the 8 largest stock exchanges. More than 1,000 enterprise organizations around the world trust IR Prognosis as their monitoring and experience management IT partner. The company boasts over 17 million managed endpoints and more than $8 billion in payments managed daily.

Prognosis Is the Solution

Prognosis is the leading experience management solution for enterprise unified communications ecosystems, payments hubs, contact centers and IT infrastructure. It proactively monitors and troubleshoots these business-critical systems to ensure they are always running.

Large enterprises who require real-time visibility into their critical unified communication and payment systems, use Prognosis to enable network teams to troubleshoot and monitor issues, before they become catastrophic. It reduces operating costs while increasing employee and customer satisfaction.

“IR Prognosis provides comprehensive communications experience management for the best user experience possible,” said Ryder. “It helps streamline IT operations and management of complex UC solutions across audio/video web meetings and calls, on-premises, in the cloud or as part of a hybrid environment.”

“Using a non-intrusive, probe-less design, Prognosis can monitor large volumes of data in real-time. Through its single pane-of-glass dashboard and extensive reporting, it provides unparalleled insights into complex network systems. It allows IT operations to ‘find the needle in the haystack’ and quickly identify issues impacting users.”

Using Digital Transformation (DX) Technology

Digital transformation, or DX technology, is changing the way we do business. But it relies on a new generation of technology, operating in real-time. What happens if the technology isn’t reliable? A small outage can have a big impact.

“Businesses need to react,” said Ryder. “Prognosis ensures business critical systems: unified communications, contact centers and payments are all optimized. IR Prognosis transforms IT Operations from reactive to proactive. It identifies issues and provides prescriptive guidance so you they can troubleshoot and solve problems fast. Advances in Machine Learning helps Prognosis become more intelligent and adapt to its environment. This leads to more accurate information and faster resolution of issues.”

What’s in Store for IR

The future is looking very bright for this innovative organization. This is because of the company’s continued investment in finding new ways to solve customer issues.

“An example is Prognosis Call Recording Assurance, which helps enterprises remain compliant with legislation by ensuring that every call that needs to be recorded for compliance purposes, is indeed recorded,” explained Ryder. “But more importantly, it can be retrieved and is audible. Prognosis Call Recording Assurance includes patent pending technology and further advances will deliver even greater capabilities to help organizations remain compliant.”

To learn more about IR or their Prognosis management solution, visit www.ir.com today.