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    America’s Financial Vampires: Which Financial Institutions Are Sucking You Dry?
    Full National Ranking

    Full National Ranking

    # Bank
    1 Bank of the Ozarks
    2 CIBC Bank USA
    3 Cathay Bank
    4 First Republic Bank
    5 City National Bank
    6 Deutsche Bank
    7 UBS Bank USA
    8 Chemical Financial Corporation
    9 Frost Bank
    10 Prosperity Bancshares, INC.
    11 First Midwest Bank
    12 Apple Financial Holdings, INC.
    13 East West Bank
    14 Old National Bank
    15 MB Financial, INC.
    16 First Hawaiian, INC.
    17 Trustmark Corporation
    18 FIRSTBank
    19 Bank Of Hawaii Corporation
    20 RABOBank, National Association
    21 Washington Federal, National Association
    22 IBERIABank
    23 UMB Bank, National Association
    24 Bancorpsouth Bank
    25 UMPQUA Holdings Corporation
    26 Whitney Bank - New Orleans Main Branch
    27 National Bank Of Pennsylvania
    28 ZIONS BANCORPORATION
    29 Third Federal Savings & Loan Association of Cleveland
    30 BankUNITED, National Association
    31 Valley National BANCORP
    32 Associated Bank, National Association
    33 First Citizens Bancshares, INC.
    34 Commerce Bank
    35 Sterling
    36 People's United Bank, National Association
    37 MUFG Union Bank, National Association
    38 BOK Financial Corp
    39 Synovus Bank
    40 Webster Bank, National Association
    41 First Tennessee Bank National Association
    42 Investors Bank
    43 Bank of the West
    44 State Farm Bank, FSB
    45 BMO Harris Bank National Association
    46 Comerica
    47 Arvest Bank Group, INC.
    48 Banco Popular North America
    49 Huntington National Bank, The
    50 First National Bank of Omaha
    51 BBVA Compass Financial Corporation
    52 KEYCORP
    53 New York Community Bank
    54 BB&T Corporation
    55 Regions Financial Corporation
    56 Alliance Data Card Services (Comenity)
    57 TCF National Bank
    58 Ally Financial INC.
    59 United Services Automobile Association
    60 M&T Bank Corporation
    61 Fifth Third Financial Corporation
    62 TD Bank US Holding Company
    63 Citizens Financial Group, INC.
    64 Suntrust Banks, INC.
    65 HSBC North America Holdings INC.
    66 PNC Bank N.A.
    67 Flagstar Bank, FSB
    68 U.S. BANCORP
    69 Santander Bank, National Association
    70 Discover Bank
    71 Barclays Bank Delaware
    72 American Express Company
    73 JPMorgan Chase & CO.
    74 Capital One Financial Corporation
    75 CITIBank, N.A.
    76 Synchrony Financial
    77 Wells Fargo & Company
    78 Bank of America, National Association
    79 Ocwen Loan Servicing LLC
    # Bank Total Complaints % All Complaints Credit Card Complaints CC Rank Account Complaints Account Complaint Rank Mortgage Complaints Mortgage Rank Complaints/Assets Total Assets in Billions of Dollars
    1 Bank of the Ozarks 1 0.00029 0 69 0 104 0 77 0.0000498 20.069
    2 CIBC Bank USA 14 0.00384 0 69 6 100 8 74 0.0006282535 22.284
    3 Cathay Bank 13 0.00356 0 69 8 99 5 76 0.0009329697 14.306
    4 First Republic Bank 51 0.01398 0 69 34 85 15 71 0.0006298007 80.978
    5 City National Bank 46 0.01261 2 67 31 87 13 68 0.000995434 46.211
    6 Deutsche Bank 49 0.01343 3 64 15 92 26 67 0.0011087227 44.195
    7 UBS Bank USA 55 0.01508 7 60 37 82 11 69 0.0010413314 52.817
    8 Chemical Financial Corporation 34 0.00932 0 69 9 98 24 65 0.0018152696 18.73
    9 Frost Bank 48 0.01316 1 68 44 75 3 75 0.0015879843 30.227
    10 Prosperity Bancshares, INC. 45 0.01233 2 63 36 84 4 72 0.0020192049 22.286
    11 First Midwest Bank 36 0.00987 2 59 29 88 4 70 0.0026130507 13.777
    12 Apple Financial Holdings, INC. 50 0.01371 0 69 48 73 2 73 0.0038883272 12.859
    13 East West Bank 86 0.02357 2 66 55 69 25 62 0.0025276276 35.887
    14 Old National Bank 59 0.01617 0 69 42 76 11 64 0.0039695889 14.863
    15 MB Financial, INC. 69 0.01891 3 57 24 90 39 58 0.0034718728 19.881
    16 First Hawaiian, INC. 74 0.02028 10 45 42 76 10 66 0.0037954557 20.357
    17 Trustmark Corporation 77 0.02111 3 52 39 81 33 56 0.00553678 13.907
    18 FIRSTBank 89 0.0244 4 50 71 62 13 61 0.0051519537 17.275
    19 Bank Of Hawaii Corporation 91 0.02494 4 49 73 61 8 63 0.0055295619 16.954
    20 RABOBank, National Association 89 0.0244 2 58 61 66 22 57 0.0065153734 13.660
    21 Washington Federal, National Association 110 0.03015 0 69 49 71 60 50 0.0072920119 15.085
    22 IBERIABank 135 0.037 14 38 63 64 52 54 0.0062171871 21.714
    23 UMB Bank, National Association 135 0.037 34 26 89 55 11 60 0.0067227728 20.081
    24 Bancorpsouth Bank 122 0.03344 8 44 65 63 41 53 0.0082160415 14.849
    25 UMPQUA Holdings Corporation 161 0.04413 3 61 76 60 68 51 0.0063838224 25.22
    26 Whitney Bank - New Orleans Main Branch 178 0.04879 6 51 89 55 75 47 0.0067068576 26.54
    27 National Bank Of Pennsylvania 197 0.054 3 62 136 49 38 55 0.0064461241 30561
    28 ZIONS BANCORPORATION 305 0.0836 22 47 183 40 83 52 0.0046723961 65.277
    29 Third Federal Savings & Loan Association of Cleveland 145 0.03974 0 69 17 91 124 34 0.0116643874 12.431
    30 BankUNITED, National Association 225 0.06167 0 69 49 71 171 36 0.0077827741 28.910
    31 Valley National BANCORP 203 0.05564 0 69 104 54 77 45 0.0086700265 23.414
    32 Associated Bank, National Association 248 0.06798 5 55 145 45 92 44 0.008349325 29.703
    33 First Citizens Bancshares, INC. 268 0.07346 21 40 167 42 63 48 0.0077458886 34.599
    34 Commerce Bank 240 0.06578 59 21 143 46 14 59 0.0096115338 24.970
    35 Sterling 193 0.0529 165 9 3 102 0 77 0.0125773868 15.345
    36 People's United Bank, National Association 345 0.09457 12 48 262 34 59 49 0.0080784901 42.706
    37 MUFG Union Bank, National Association 571 0.15651 21 54 419 31 118 46 0.0048991429 116.715
    38 BOK Financial Corp 330 0.09045 6 53 141 47 173 33 0.010210712 32.319
    39 Synovus Bank 374 0.10251 184 12 112 52 71 41 0.0122486409 30.534
    40 Webster Bank, National Association 352 0.09648 11 46 267 33 70 40 0.0134515439 26.168
    41 First Tennessee Bank National Association 380 0.10416 19 37 152 43 203 31 0.0130239572 29.177
    42 Inverstors Bank 84 0.02302 1 33 40 80 42 30 0.0656763096 1.279
    43 Bank of the West 793 0.21736 50 42 494 28 129 38 0.0091242766 86.911
    44 State Farm Bank, FSB 396 0.10854 126 11 88 57 95 32 0.0235981169 16.781
    45 BMO Harris Bank National Association 1037 0.28424 104 31 434 30 405 28 0.0097653307 106.192
    46 Comerica 1070 0.29329 190 19 817 25 54 42 0.0150878479 71.552
    47 Arvest Bank Group, INC. 531 0.14555 10 41 131 50 373 23 0.0306971904 17.298
    48 Banco Popular North America 392 0.10745 18 24 199 36 81 29 0.0436817473 8.974
    49 Huntington National Bank, The 1873 0.514371 72 35 1141 22 451 24 0.0184932859 101.28
    50 First National Bank of Omaha 780 0.2138 612 7 109 53 36 35 0.039963111 19.518
    51 BBVA Compass Financial Corporation 1758 0.48187 190 22 1139 17 313 26 0.0209417847 83.947
    52 KEYCORP 2265 0.62084 151 30 1100 18 427 25 0.016966165 133.555
    53 New York Community Bank 427 0.11704 3 32 185 38 235 16 0.1186440678 3.599
    54 BB&T Corporation 3461 0.94867 151 36 1835 12 1033 19 0.016092884 215.274
    55 Regions Financial Corporation 2919 0.80011 221 25 2011 11 557 21 0.0235943613 123.716
    56 Alliance Data Card Services (Comenity) 981 0.26889 888 4 54 70 0 77 0.0843798383 11.626
    57 TCF National Bank 1343 0.36812 14 39 973 21 231 20 0.0617272602 22.07
    58 Ally Financial INC. 3238 0.88754 20 56 847 23 50 37 0.025697393 126.005
    59 United Services Automobile Association 3479 0.9536 1061 10 1632 14 491 22 0.0253800811 137.076
    60 M&T Bank Corporation 3293 0.90262 65 43 1098 19 1975 12 0.0273600425 120.358
    61 Fifth Third Financial Corporation 3736 1.02405 435 18 1642 13 1246 15 0.0270141289 138.698
    62 TD Bank US Holding Company 6041 1.65585 1462 15 3293 7 819 18 0.0225254955 268.185
    63 Citizens Financial Group, INC. 4223 1.15753 252 23 2204 10 1331 14 0.0351512427 120.138
    64 Suntrust Banks, INC. 6503 1.78249 254 29 2832 8 3066 10 0.0321165937 202.481
    65 HSBC North America Holdings INC. 6292 1.72465 687 17 1069 20 4329 7 0.033332627 191.932
    66 PNC Bank N.A. 8986 2.46309 543 28 3782 6 4210 9 0.0251501565 361.211
    67 Flagstar Bank, FSB 1947 0.53368 1 65 88 57 1855 6 0.122529893 15.890
    68 U.S. BANCORP 12315 3.37557 2750 13 4039 5 4798 8 0.0274475454 456.91
    69 Santander Bank, National Association 5440 1.49112 127 27 1607 15 715 13 0.0685475233 79.375
    70 Discover Bank 6272 1.71917 4649 5 527 27 76 27 0.0677438866 92.584
    71 Barclays Bank Delaware 4129 1.13177 3960 1 140 48 8 39 0.1340062313 30.812
    72 American Express Company 7937 2.17555 7441 2 472 29 6 43 0.1347767023 58.89
    73 JPMorgan Chase & CO. 43478 11.91743 11488 16 10946 3 19089 4 0.0266426292 2152.006
    74 Capital One Financial Corporation 19105 5.23673 14029 6 2691 9 1064 11 0.0681922017 280.232
    75 CITIBank, N.A. 33503 9.18326 18219 8 4766 4 9088 5 0.0393684225 1401.303
    76 Synchrony Financial 11311 3.10037 9569 3 779 26 204 17 0.1253893822 90.207
    77 Wells Fargo & Company 55193 15.12854 4466 20 14415 2 32112 3 0.0329855861 1731.937
    78 Bank of America, National Association 66823 18.31635 9861 14 15229 1 40880 2 0.0414629652 1705.928
    79 Ocwen Loan Servicing LLC 24487 6.71195 6 34 62 65 24385 1 3.087115482 7.932
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